Efficiently overseeing the deployment and comprehensive support of computers and laptops on a significant scale in the face of the COVID-19 pandemic.

During the COVID-19 pandemic, NewGen Solutions managed a substantial deployment and support operation for computers and laptops, overcoming the challenges posed by restricted movement. They seized the opportunity to distribute and maintain millions of devices, ensuring uninterrupted work even in remote locations. NewGen Solutions leveraged intelligent field force automation, enabling them to respond swiftly and resolve issues across a broad spectrum of services, from network management to security assets.

The impact of their efforts is remarkable, with teams covering vast distances and delivering support even in challenging terrain. They consistently exceed industry standards for response rates and maintain efficient operations, all while fostering multilingual communication and real-time task management.

In essence, NewGen Solutions transformed adversity into an opportunity to facilitate large-scale deployment and support during the pandemic, ultimately keeping the Indian workforce connected and productive.

Elevating Field Service Excellence through Digital Transformation

The realm of technical support for hardware and software repair and replacement relied heavily on manual processes and outdated, inefficient systems. This antiquated approach hindered response times and control over the customer experience, creating obstacles to resolving and closing cases.

The tech servicing industry required a transformative solution capable of offering a comprehensive management system, being user-friendly at scale, ensuring minimal downtime, and optimizing the coordination of all stakeholders involved.

Recognising these challenges, the NEWGEN SOLUTIONS team saw the potential to manage support services on an unprecedented scale, pioneering a shift in the industry’s landscape.

Our workforce across India has evolved into a connected and highly efficient team. Automation plays a pivotal role in daily attendance management, end-to-end task coordination, travel tracking, order and parts management, and much more. Access to invaluable resources such as problem diagnostics, asset tracking, leaderboards, notifications, personnel helpdesks, and referral earning schemes has made everyone’s life within the value chain easier and less stressful.

The NEWGEN SOLUTIONS approach has transformed the field service landscape, ensuring seamless support and unparalleled user satisfaction.

Ecosystem Services Redefined: Elevating Managed Services for a Leading MNC Customer

With a primary focus on security, MNC bankers sought a reliable partner to deliver managed services for their end-user infrastructure, aiming to eliminate potential security threats

At Newgen Solution team astutely identified an opportunity to enhance Service Level Agreements (SLAs), including the delivery of managed services for the esteemed MNC customer’s end-user infrastructure. This would entail transitioning from the existing time and materials (T&M) model while optimizing the total cost of ownership (TCO).

Our strategy involved the implementation of a central technical service desk equipped to manage incidents and multiple functional towers. These encompassed the asset team, compliance team, billing and e-procurement team, deskside team, and Data Centre Operations (DCO) team, catering to a diverse array of functional and technical requirements.
Within a mere six months, we successfully delivered the services, remarkably reducing costs compared to previous expenditures. This marked a significant milestone in our commitment to providing top-tier managed services for our valued MNC customers, strengthening their security infrastructure and operational efficiency.